Q&A
FAQ - Frequently asked questions
Our goal is to make shopping easy and secure. If you can't find the answer to your question, you are always welcome to contact us via email or phone.
Order and Delivery
How do I place an order online?
Read more about the product you are interested in, then select "Order now". Then enter your details and payment method and confirm your order. Your order has now been received and you will receive an email confirmation from us.
Will I receive an order confirmation?
Yes, if you provided your email address when ordering.
Have you received my order?
If you have provided your email address when ordering, we will send you two order confirmations. You will receive the first confirmation when we have received your order and the second when the item has been shipped from our warehouse. If more than a week has passed since the order date and you have not received a confirmation, please contact our customer service.
How do I change or cancel an order?
Please contact our customer service as soon as possible by phone at 08-587 610 00 or e-mail to vitadora@myori.se
Have you shipped my order?
Orders placed before 12:00 PM are usually shipped the same day, and orders placed after 12:00 PM are shipped the following day. If you have not received your item within 5-10 business days, please contact our customer service. You can also track your order here.
My package hasn't arrived, where is it?
We deliver shipments such as letters or packages normally within 1-3 business days. If the item is out of stock, it may take a few extra days. Please contact our customer service at vitadora@myori.se or on 08-587 610 00 if more than 2 weeks have passed since the day you ordered the item. You can track your order here.
How is shipping determined for the products?
The shipping cost for the product is determined by the product's size, weight, and dispatch cost. You can see and choose between available shipping options at checkout.
Returns, Right of Withdrawal, and Complaints
How long do I have the right to make a complaint about the product I bought?
According to the Swedish Consumer Protection Act, you have the right to make a complaint for 36 months from the day you received your product. More information at www.konsumentverket.se
There is a defect in the item I purchased, what should I do?
If you have received an incorrect or defective item, please contact our customer service (08-587 610 00) and we will send you a pre-paid return label to put on the package. A new item will be sent to you as soon as we have received your return.
How long do I have to cancel?
If you regret your purchase, you can return the item within 30 days. Read more under terms and conditions.
How do I return an item?
Please notify us within 30 days of receipt if you wish to return an item, and we will send you a return label and return number for faster and more secure handling of your return. If you choose a return method other than the pre-paid return label, you as the customer are responsible for the goods until they reach us. The product/item must then be returned with all its components, including all manuals, and preferably in its original packaging.
I have returned my item but have not received my refund?
As soon as we receive your return at Myori's warehouse, we will refund the money to your bank account or credit card. Depending on the refund procedures of your bank or credit card company, it will take 5-10 days before you can see the refund in your account, calculated from the day Myori has processed the refund. It takes approximately 10-30 days in total from the day you sent the package back until you receive the money.
Payment, invoicing, and products
How do I pay?
You can choose to pay by card, direct payment via your bank, Myori invoice, or Myori account. You select the payment method at checkout before completing your purchase.
Is it safe to use my credit card to pay?
It is completely safe to shop at Myori. We use advanced encryption technology when sending your data to the bank. Payment by debit card is made in accordance with Swedish law for online payments.
When will the invoice be issued?
The invoice will be sent separately in the middle of the month.
Has my payment been received?
Contact Myori customer service (08-587 610 00) if you are unsure about your payment.
How much do I have left to pay?
This is stated on your invoice, or you can call Myori customer service (08-587 610 00).
Why have I received an invoice when I've returned the product (parts of the order)?
Most likely, the invoice was sent before your return reached our warehouse. Please contact Myori customer service (08-587 610 00) if you want more information about your payment.
Why have I received an invoice for SEK 199?
This is our fee for unclaimed packages.
Is a Swedish instruction manual included with all products?
As a rule, a Swedish instruction manual is always included. You can also download the instruction manual on our website here at any time.
















