Terms of service
Welcome to Vitadora, part of Myori Nordic AB. We are a Swedish company founded in 2004, with our warehouse in Gothenburg and our office in Malmö.
With us you will find exciting, unique, and smart products of the highest quality.
Kind regards
Filip Gahnström, CEO, Myori Nordic AB
Your favorable terms
Our ambition is for you to always be satisfied as a customer. That is why you always have a 30-day return period when shopping with us at Vitadora.
Order handling
Your order is normally packed and dispatched from our warehouse within 24 hours. Orders placed before 12:00 are dispatched the same day. During especially busy periods such as before Christmas or major campaigns, some delays may occur.
Payment methods - You can pay by credit card: Visa, Mastercard, American Express, and Swish. We also offer invoice and installment payment in cooperation with Avarda:
Invoice - Your invoice is sent by email when the parcel has left the warehouse. If you choose to pay by invoice, we can only send the parcel to your registered address. An administration fee of SEK 29 applies.
Kind regards
Filip Gahnström, CEO, Myori Nordic AB
Your favorable terms
Our ambition is for you to always be satisfied as a customer. That is why you always have a 30-day return period when shopping with us at Vitadora.
Order handling
Your order is normally packed and dispatched from our warehouse within 24 hours. Orders placed before 12:00 are dispatched the same day. During especially busy periods such as before Christmas or major campaigns, some delays may occur.
Payment methods - You can pay by credit card: Visa, Mastercard, American Express, and Swish. We also offer invoice and installment payment in cooperation with Avarda:
Invoice - Your invoice is sent by email when the parcel has left the warehouse. If you choose to pay by invoice, we can only send the parcel to your registered address. An administration fee of SEK 29 applies.
Customer service - If you have any questions or comments, you are always welcome to email vitadora@myori.se or call 08-587 610 00. We reply to all emails within 48 hours.
Telephone hours: Mon-Fri: 08:00-16:00
Deliveries
Delivery time
Delivery time is 1-3 working days from when the parcel leaves our warehouse in Gothenburg until it reaches the distributor's pickup point. You can see the estimated delivery time for the different delivery options at checkout. We strive to deliver your order within the stated timeframes, but sometimes delivery may take longer due to unexpected events. In the event of a delivery delay, you can contact us and we will help locate your order. If a delay occurs, we will inform you of a new estimated delivery date. If a delay is of material importance to you, you always have the right to cancel the purchase. Please notify us as soon as possible if it is particularly important for you to receive the item by a certain date.
Order confirmation - As soon as you place your order on the website, you will see an order confirmation on screen with your order number and the total amount.
Delivery costs - Any delivery costs for your order are shown at checkout and in the order confirmation.
VAT - All prices include 25% VAT.
Uncollected shipment
If a shipment is not collected, your parcel is automatically returned to our warehouse after approximately 7-14 days. We charge a fee of SEK 199 for such a return.
Right of withdrawal / returns
Try the product at home and make your purchase decision afterward. At Vitadora, we apply a 30-day right of withdrawal. This means that you have the right to cancel your purchase without giving any reason within 30 days of receiving the delivery. If you wish to use your right of withdrawal, you must notify us within the time limit and we must then receive the return within 14 days. You have the right to open the packaging and inspect the product to the extent necessary to assess the product's function and characteristics and determine whether you are satisfied with it. The product must be returned in its original packaging, including all accessories such as instructions for use, remote control, supplied batteries, etc. If the item is returned in a substantially changed condition or if certain accessories are missing, we reserve the right to make a deduction for diminished value from the amount to be refunded. When cancelling a purchase, you as the customer are responsible for the return shipping cost. You can use the return form included in the parcel, in which case your shipping cost is SEK 100. We will then deduct this amount from your refund.
Returns
If you wish to use the open purchase period, you can return the product to us within 30 days from the date you received the shipment. You can use the return form included in the parcel, in which case your shipping cost is SEK 100. This makes the handling of your return safer. If you return it yourself, you are responsible for the shipping cost and for the goods until they reach our warehouse. Defective products must be returned in the same condition in which they were received, see complaints. Contact customer service by email at vitadora@myori.se if you have questions about a return you wish to make. Any deduction for loss of value will be charged if you have used the item more than what is considered necessary to establish the item's function and characteristics.
Return address:
MYORI NORDIC AB
Mediavägen 4
SE-438 91 LANDVETTER
Sweden
Complaints
Vitadora applies the right to complain under the Swedish Consumer Sales Act (see the Swedish Consumer Agency), which means that you have a three-year right to complain from the date you received the item. Faults in the product, incorrect delivery, or transport damage must be reported within a "reasonable time" from the time the fault was discovered. A complaint made within 2 months of discovering the fault is always considered to have been made within a reasonable time. If a complaint is not made within a reasonable time from when the fault was discovered, or should have been discovered, and no later than within three years and two months from the date you received the item, you lose the right to invoke remedies under the Consumer Sales Act against us.
In the event of a complaint, please contact our customer service at 08-587 610 00 or by email at vitadora@myori.se, and they will help you with the process. You will then be asked to provide photos by email of the defects / the defective item where the fault is clearly visible. You can use the prepaid return address label that was included in the parcel upon delivery to send the item back to us.
Once we have received the complained-about item, the defect will be examined. In the event of an approved complaint, we will replace the item with a new one or refund all your costs including payment and shipping fees.
Transport damage
If, upon receipt, you discover that the shipment has been damaged in transit, you must immediately report the damage to your pickup point or to the carrier that delivered the goods to you. Please also send a separate written message to our customer service.
Refund
The refund will be made without undue delay, no later than 14 days from the day we received your notification that you cancelled the purchase. However, we reserve the right to withhold the refund until we have received the item back from you or until you have provided proof that you have returned the item, whichever occurs first. Refunds are made using the same payment method as the original transaction, unless expressly agreed otherwise with you. If you would like the money paid out in another way, please contact our customer service at 08-587 610 00 or by email at vitadora@myori.se. When refunding, we will adjust for any return costs.
Processing of personal data
For more information about how we process your personal data, please visit https://vitadora.se/sakerhetspolicy/ . It is important that you read and understand the privacy policy and feel secure about our processing of your personal data. You are always welcome to contact us if you have any questions.
Security when purchasing
All transactions on our website are encrypted with SSL (Secure Sockets Layer). Vitadora collaborates with Avarda and meets PCI requirements. Payment by card is carried out in accordance with Swedish law for internet payments. All card payments are made with 3D Secure to increase security. This process is owned by your bank and if you experience problems completing the verification during payment, we kindly ask you to contact your bank. After you have completed your payment online, you will receive an order confirmation by email. We ask you to save it.
Once we have received the complained-about item, the defect will be examined. In the event of an approved complaint, we will replace the item with a new one or refund all your costs including payment and shipping fees.
Transport damage
If, upon receipt, you discover that the shipment has been damaged in transit, you must immediately report the damage to your pickup point or to the carrier that delivered the goods to you. Please also send a separate written message to our customer service.
Refund
The refund will be made without undue delay, no later than 14 days from the day we received your notification that you cancelled the purchase. However, we reserve the right to withhold the refund until we have received the item back from you or until you have provided proof that you have returned the item, whichever occurs first. Refunds are made using the same payment method as the original transaction, unless expressly agreed otherwise with you. If you would like the money paid out in another way, please contact our customer service at 08-587 610 00 or by email at vitadora@myori.se. When refunding, we will adjust for any return costs.
Processing of personal data
For more information about how we process your personal data, please visit https://vitadora.se/sakerhetspolicy/ . It is important that you read and understand the privacy policy and feel secure about our processing of your personal data. You are always welcome to contact us if you have any questions.
Security when purchasing
All transactions on our website are encrypted with SSL (Secure Sockets Layer). Vitadora collaborates with Avarda and meets PCI requirements. Payment by card is carried out in accordance with Swedish law for internet payments. All card payments are made with 3D Secure to increase security. This process is owned by your bank and if you experience problems completing the verification during payment, we kindly ask you to contact your bank. After you have completed your payment online, you will receive an order confirmation by email. We ask you to save it.
User reviews - All reviews shown on our website come from verified buyers. We use the Yotpo service to ensure that only people who have actually purchased the product can leave a review. This guarantees that the reviews are genuine and representative of customer experiences. We never manipulate or edit reviews.
Offers - All offers on our website are valid while stocks last, unless otherwise stated.
Ordering - When ordering products, you will first receive a non-binding order confirmation. It is only when you receive a delivery confirmation that we have approved your order and a binding agreement has been entered into between you and Myori Nordic AB. We reserve the right for items to sell out and we reserve the right to continuously make product changes and improvements. If one of the products you ordered is out of stock, we may instead contact you and ask if we may deliver an equivalent replacement product.
Responsibility - You must be at least 18 years old and understand the applicable terms in order to shop with Vitadora.
Vitadora is a registered trademark operating under applicable legislation and rules regarding product liability in Sweden and the EU.
Disputes - In the event of a dispute, Myori Nordic AB will follow the recommendations of the Swedish National Board for Consumer Disputes. In the event of a national dispute, we primarily refer to Allmänna reklamationsnämnden (ARN) in Sweden, Box 174 101 23 Stockholm. You may also use European Commission Online Dispute Resolution (EU ODR), the EU's joint site for dispute resolution that handles disputes arising from cross-border e-commerce.
Ordering - When ordering products, you will first receive a non-binding order confirmation. It is only when you receive a delivery confirmation that we have approved your order and a binding agreement has been entered into between you and Myori Nordic AB. We reserve the right for items to sell out and we reserve the right to continuously make product changes and improvements. If one of the products you ordered is out of stock, we may instead contact you and ask if we may deliver an equivalent replacement product.
Responsibility - You must be at least 18 years old and understand the applicable terms in order to shop with Vitadora.
Vitadora is a registered trademark operating under applicable legislation and rules regarding product liability in Sweden and the EU.
Disputes - In the event of a dispute, Myori Nordic AB will follow the recommendations of the Swedish National Board for Consumer Disputes. In the event of a national dispute, we primarily refer to Allmänna reklamationsnämnden (ARN) in Sweden, Box 174 101 23 Stockholm. You may also use European Commission Online Dispute Resolution (EU ODR), the EU's joint site for dispute resolution that handles disputes arising from cross-border e-commerce.
